I find it amusing that, in the context of this great experience, I have had my most wretched online lingerie shopping moment evah. Don't worry. I'm not traumatized. I'm actually a) so jaded by the last few months while b) so happy to be alive that I'm chalking it up to a bizarre, one-time event.
Here's what happened:
- For starters, I bought the wrong size in just about everything. This is a really good time to remind you that you should not extrapolate that your bra size has increased by wearing one new bra that's too small. (And on that topic, the Freya Nina Plunge - and its sister-colourway, the Roxanne) - have very short and narrow wires. Definitely go up a cup size.) Add to the mix that I have shrunk in circumference slightly over the fall, and the newly purchased bras were absurd.
- No prob. Usually, I'd just return the merchandise for replacement or refund and call it a day. Alas, this time I couldn't get myself to the post office due to sickness. So finally I sent my husband and kid. Hmmmm. The husband offloaded the task to the tween who managed to send everything back SURFACE shipping (?! do they even have this anymore?!) which can take 6 weeks and isn't traceable for 3 months. As luck would have it, 200 bucks of lingerie has not yet made its way back to Figleaves. Who knows when and if it will.
- I have to make peace with the fact that I may be out some money. Add to this my grave concern that, by the time the package gets back to Figleaves or I opt to call it a loss, the Freya Gem may be sold out in my size (how hideous would that be??), I finally opted to repurchase this item yesterday.
- What you should know is that Figleaves has been very accommodating under the circumstances. In numerous emails exchanges, they have agreed to honour my returns and replacements even though they've long past the required-by return date.
- Last night, I used the chat feature to sort out the new purchase. Note about Figleaves' chat feature: I love it. Not only am I the fastest typist in the land, but I'm too impatient to wait for email and (don't judge), despite having lived in England, I can't figure out how to call anyone there. The area code thing completely confuses me. The woman I texted with answered all of my questions and agreed to send me the new bra at the same discounted price as the one I bought originally. She even waived the shipping (as I would normally receive the replacement item with no extra shipping charge). Then she called me to get my info (couldn't do it online in light of the complex elements of the purchase). It was entirely pleasant given that I just spent another 26 pounds to get a bra I already own.
So, there you go. Perhaps the online shopping goddess wanted me to know what it's like to have a seriously disappointing lingerie-buying experience so that I can relate to those of you who remind me that it's not all kittens and flowers. I suspect it was just dumb luck. The kind that insulates you from further dumb luck for a long while going forward. That's my story and I'm sticking to it.